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Refund Policy

Exchanges and returns : 14 days

If you don't love our furniture, contact us within 14 days of delivery and we'll take it back and issue a 100% refund under these conditions:

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- Shipping fees related to the return or exchange is the responsibility of the customer;

- We will only accept items that are as-new condition.

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Warranty

Our products are designed and made to meet the highest quality standards, so we offer a 10 year warranty period. Things that can be covered by our warranty include, but are not limited to:

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- Glued surfaces delaminating;

- Glued panels showing excessive bowing or rounding;

- Drawers not closing correctly;

- Sliding doors not sliding correctly;

- Danish cord losing its original pattern.

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Keep in mind, however, that solid wood is a material that inherently moves as the seasons change. On the east coast of Canada, the summers are very humid and during the winter, most heating systems result in very dry air inside our homes. During the transition periods (from humid to dry in the fall, and from dry to humid during the spring), the humidity content of the parts that are exposed to circulating air adapt quicker than parts that are inside a piece of furniture, where air is stagnant. This often results in a slight bowing that is temporary, and even though our furniture is designed to mitigate this, it will happen. For the most part, it is unnoticeable to the untrained eye.

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